FAQs

Why buy a refurbished mobile device?


Just like a brand new car loses a huge chunk of its value when you drive it off of the forecourt, so too does a brand new mobile phone lose its initial value after it’s purchased. All of our iPhones and iPads have been extensively checked and refurbished using 100% genuine manufacturer parts, before being passed on to us to redistribute them. So you confidently buy a feature loaded modern device and you’re also helping to save our planet, and saving a chunk of hard-earned cash in the process.

Why buy a refurbished device from PhoneTab?
    1. All devices have been refurbished using 100% original replacement parts
    2. All phones and tablets are unlocked and SIM free
    3. All phones and tablets come with a 12-month warranty as standard
    4. No-quibble 14-day money back guarantee
    5. Free next working day delivery (order by 2pm)
    6. Orders placed over the weekend will be processed the next working day
    7. Safe and secure website with SSL certification
    8. Friendly Help Centre team if you have any questions
    9. A UK registered company
    10. Terms and conditions listed on our website
    11. Returns policy listed on our website
    12. Corporate level customer service
    13. We donate money to a worthwhile cause on your behalf
What happens when I buy a device from PhoneTab?

    1. You choose your new device (or two)
    2. You click ADD TO CART
    3. You click CHECKOUT
    4. You fill in your payment and delivery details
    5. PhoneTab will send you an email confirming your purchase (office hours)
    6. PhoneTab will process your order
    7. PhoneTab will make a donation to the charities on your behalf
    8. PhoneTab will send you an email confirming dispatch
    9. You will receive your device within the next 72 hours
Where is my order? 

    1. You can check your order status by logging into your account. You will also receive regular updates via email with the status of your order.
    2. If any amendments or comments are made against your order, you will receive additional email alerts. 
    3. You can contact us via phone or email at any time to discuss the status of your order. 
What is included with each phone:
 
               1. Each device comes packaged in an secure replacement box
               2. Includes a new USB charger and plug
               3. Includes new original manufacturers earphones
               4. 12-month warranty and 14-day money back guarantee